Daniel Batista

Professional Background

Experience

Enterprise IT support, service desk leadership, endpoint administration, systems troubleshooting, networking, virtualization, and technical operations.

Work History

Professional Experience

Desktop Support December 2025 – April 2026

Desktop Support Specialist

Syn-tech Systems

  • Supported enterprise Windows environments including endpoint administration, patch management, and system monitoring.
  • Managed Active Directory administration, Group Policy updates, and user account provisioning.
  • Maintained and troubleshot Virtual Desktop Infrastructure (VDI) and enterprise workstation environments.
  • Provided technical support for enterprise applications and infrastructure systems.
  • Managed reporting, documentation, and tracking of system performance and operational issues.

Relevant Skills: Active Directory • Group Policy • Windows • VDI • Patch Management • Endpoint Support

DESKTOP SUPPORT / SYSTEMS IMAGE
IT Leadership September 2023 – December 2025

Service Desk Supervisor

Tallahassee Memorial HealthCare

  • Supervised daily service desk operations supporting enterprise healthcare IT systems.
  • Managed staff performance, scheduling, workload distribution, and training.
  • Monitored ticket metrics, resolution times, and service performance to support KPI reporting.
  • Generated reports from ITSM systems to track incidents, trends, and operational performance.
  • Led problem management efforts by analyzing recurring issues and coordinating long-term solutions.
  • Coordinated with infrastructure, networking, and application teams to resolve complex system problems.
  • Led incident response and change management coordination involving enterprise healthcare systems.
  • Supported compliance with security, confidentiality, and HIPAA-related requirements.

Relevant Skills: Service Desk Management • ITSM • Incident Management • Problem Management • KPI Reporting • HIPAA

SERVICE DESK / LEADERSHIP IMAGE
Advanced Technical Support December 2020 – September 2023

Desktop Technical Support Specialist Level 2

Tallahassee Memorial HealthCare

  • Provided advanced support for clinical and enterprise systems.
  • Assisted with troubleshooting infrastructure, application, and connectivity issues.
  • Collaborated with internal teams and vendors on system upgrades, deployments, and operational projects.
  • Assisted with Active Directory-related support, endpoint configuration, and virtualization troubleshooting.
  • Managed documentation, reporting, and tracking of system incidents.

Relevant Skills: Enterprise Support • Active Directory • Endpoint Configuration • Virtualization • Troubleshooting

TECHNICAL SUPPORT IMAGE
Service Desk January 2020 – December 2020

Level 1 Technical Support Specialist

Tallahassee Memorial HealthCare

  • Provided frontline IT support for hardware, software, and network connectivity issues.
  • Assisted users with system access, application troubleshooting, and endpoint configuration.
  • Monitored infrastructure alerts and escalated critical incidents.
  • Assisted with incident tracking and operational documentation.

Relevant Skills: Help Desk Support • Hardware • Software • Networking • Incident Escalation

HELP DESK IMAGE
Systems & Networking September 2014 – March 2018

Junior System Administrator

OneLoanPlace.com — Tallahassee, FL

  • Deployed and maintained network infrastructure including patch panels and cabling.
  • Configured HP switches and MikroTik routers.
  • Installed and maintained Windows Server and CentOS Linux server environments.
  • Deployed Windows, Ubuntu, and Tiny Linux across workstation environments.
  • Deployed and configured VoIP systems using FreePBX and OpenSIPS.
  • Implemented Jira for internal ticketing and workflow tracking.

Relevant Skills: Networking • Windows Server • Linux • MikroTik • HP Switching • VoIP • Jira

NETWORK / SERVER IMAGE

Education & Credentials

Education & Certifications

Florida State University

Bachelor of Science in Information Technology

Anticipated May 2027

Tallahassee State College

Associate of Arts

December 2025

Certifications

CompTIA Network+

Microsoft Azure Fundamentals

Microsoft Power Platform Fundamentals

Technical Capabilities

Technical Skills

Active Directory (AD) • Group Policy (GPO) • DNS / DHCP Fundamentals • VMware Virtualization • Microsoft 365 / Azure AD • Endpoint Management • Patch Management • Windows • macOS • Unix • SSH • Bash • PowerShell • SQL • Access Control • Data Confidentiality • Healthcare Security Practices • HIPAA / Policy Compliance